The Answer with Form Skill

The Answer with Form skill type is designed for customers to equip their AI Agent with the ability to gather information from a user and send it with other data from the conversation to a configurable endpoint.

This feature is particularly well-suited for lead-generation plays and live connections of a user on your website to a sales, service or support representative.

For example, you can use this skill type to configure your AI Agent to:

• Respond to a website visitor request to speak with someone by gathering a phone number and sending it into a Slack channel or to Microsoft Teams
• Promote an email newsletter or webinar, gather an email address and add that to your marketing automation system.
• Incentivize a user of your AI Agent to share their email address by asking if they’d like to receive a summary of their conversation at the end of a conversation.

When invoked, this skill displays an answer together with a field prompt and field for the user to enter information into. It is accompanied by a customizable submit button. After the user presses the submit button, a configurable message is displayed.

Creating an Answer with Form Skill

Need to create a new Answer with Form Skill?

Here's how:

1. Navigate to your MOPO AI Agent.
2. Refer to the Customize Your MOPO AI Agent docs if you don't know how to login to your agent.
3. Click on the settings gear and go to the Skills tab.
4. Scroll down the page to create a new skill. Refer to the Skills settings page for more details.
5. Select an Answer with Form skill.
6. Enter the details and when you get to the Integrations section, select your chosen endpoint, such as the Slack Endpoint.
7. Lastly, enter the relevant webhook in the provided field and click the Publish button at the bottom right of the page.