Integrate with Zoom

Integrating your MOPO AI Agent with Zoom significantly benefits your brand and customer service teams. This integration allows you to collect user information and send it—together with the conversation details—directly to a designated Zoom channel, enabling your sales, support, or service representatives to respond quickly and efficiently.

Let's look at how:

• To integrate Zoom with your MOPO AI Agent using the Answer Form Skill, you must create a new skill in your agent's settings menu.
• Navigate to the Answer with Form Skill page for a detailed description on how to create an Answer with Form skill.
• When you get to the integrations and webhook sections, enter the following details:
  • When you get to the Integrations section, select the Zoom Endpoint.
  • Enter your Zoom webhook in the provided field.
  • Lastly, enter your Zoom Auth token and click the Publish button at the bottom right of the page.

Setting Up a Webhook Endpoint

It is mandatory to create a webhook in Zoom before setting up the integration in your MOPO agent.

Refer to the Zoom API documentation for a step-by-step guide to setting up webhook endpoints.

Data Your Endpoint will Receive

An example of the data your Slack endpoint will receive is as follows:

Field	Field Description	Example
Skill Name	The name of the skill that your agent used to capture this information	Inbound Lead - Call Immediately
Field Name: User Input	The name of the field as described in the skill’s information prompt, followed by the information the visitor entered	Phone Number: 123457582
Conversation Link	A link to view the visitor’s entire conversation in the browser	https://agent.mopo.life/?url=act-on.com&conversation_id=conversation_ugu1unuyz61m3txhfp70
Current Web Page	The web page the visitor is currently on while interacting with your agent	https://mysite.com/currentpage
Start Time	The date/time (UTC/GMT) when the conversation started	2024-08-05 14:02:41
Duration	The duration of the conversation up to the point when the information was sent	0:41:13
User Messages	The messages the visitor asked your agent during the conversation	Tell me more about products; Tell me more about CRM integration; What are the benefits of integrating CRM with marketing automation?; Tell me more about customer retention
Pages Visited	The URLs of web pages the visitor clicked on via your agent during the conversation	https://mysite.com/productpage
Webpage User Started On	The Webpage the user started the conversation on	example.com

NOTE: Navigate to the Slack Help Center for information on how to set up a Slack account if you don't already have one.