AI Agent Docs- Home
- Customization
- Installation
- Skills
- Integrations
- Introduction to Integrations
- Integrate with Slack
- Integrate with Zoom
- Integrate with MS Teams
- Integrations via Zapier
- Integrations via Act-on
- Conversation Data Payload
- User Insights
- Beta Features
- APIs
- Support
Introduction to Integrations
Integrations play a critical role in extending your MOPO AI agent.
You can integrate your agent with a host of applications directly (such as Slack and Microsoft Teams) as well as via Zapier including HubSpot, Act-On, Adobe Marketo, and others.
Direct Integrations
When a visitor enters information into a form presented by the agent using the Answer with Form Skill, your agent can send that information immediately to one or more endpoints. This feature enables your agent to send information, such as a phone number, directly to the sales, service, or support teams.
NOTE: These integrations are currently only available via our Answer with Form Skill.
Direct integrations supported by your MOPO AI Agent include:
The information sent to Slack or Teams is fairly rigid or prescriptive and typically includes:
| Field Ordering | Data | Description |
|---|---|---|
| Field 1 | Skill Name e.g. “Inbound Sales Lead - Call Now” | The name you gave your skill |
| Field 2 | Skill Prompt e.g. Phone Number | The prompt you configured |
| Field 3 | User Input e.g. Their Phone Number | The user input |
| Field 4 | Link to this conversation | A clickable link to see the user’s entire conversation with your AI Agent |
| Field 5 | Web Page User is Currently On | The webpage the user is currently on |
| Field 6 | Conversation Started | The time the conversation began |
| Field 7 | Conversation Duration | The duration of the current conversation |
| Field 8 | User Messages in This Conversation | All the messages the user sent to the AI Agent |
| Field 9 | Web Pages Viewed | Which web pages the user has visited via the AI Agent |
NOTE: If you require more granular control over the information sent to Slack or Microsoft Teams, consider using a Zapier integration.
Zapier Integrations
Your MOPO AI Agent can be customized to send conversation data to webhook endpoints in Zapier. This allows you to integrate with a wide range of marketing, sales, and office applications via Zapier Zaps, including:
| App Type | Apps | Benefit |
|---|---|---|
| Marketing Automation Apps | HubSpot, Adobe Marketo, Salesforce Pardot, Act-On, Mautic | Add visitor conversation information and signals to customer records to use in lead scoring, lifecycle, etc. |
| CRM Apps | Salesforce, Act-On | Add visitor conversation information and signals to customer records. |
| Real-Time Messaging Apps | Slack, Microsoft Teams, Google Messages | Send real-time website visitor requests to your sales, support, service teams. |
| Office Apps | Google Sheets | |
| Microsoft Outlook |
Navigate to Integrating with Zapier for a detailed guide on how to integrate your MOPO AI Agent with any number of applications via Zapier.